Privacy Policy

Information You Provide to Us

We collect information that you provide directly when you create an account, subscribe, contact us, or otherwise use the Service. This may include your name, email address, organization, billing details, authentication credentials, and any content you upload or submit (including documents, prompts, and communications you send through the Service).

Information Collected Automatically

When you use Talden, we automatically collect certain technical information, such as device identifiers, browser type, operating system, IP address, approximate location derived from IP, log data, timestamps, pages or features accessed, and diagnostic or performance data. We use this information to operate, secure, and improve the Service.

Information from Third Parties

We may receive information about you from third parties, such as authentication providers, payment processors, analytics providers, or publicly available sources, where permitted by law. We combine that information with information we collect directly as described in this policy.

We use personal information to provide, maintain, and improve the Service; to process transactions; to communicate with you about your account, security, and updates; to provide customer support; to detect, prevent, and address fraud, abuse, or technical issues; and to comply with legal obligations.

Where required by law, we rely on appropriate legal bases such as performance of a contract, legitimate interests that are not overridden by your rights, consent where we ask for it, and compliance with legal obligations.

Talden is designed for professional legal work. You may upload or generate sensitive or confidential materials ("Legal Data"). We process Legal Data solely to provide the Service you request, to maintain security and reliability, and as otherwise described in this policy or required by law.

You are responsible for ensuring you have the right to submit Legal Data to Talden and for configuring your account and workflows in line with your professional and ethical obligations.

The Service uses artificial intelligence and machine learning models to generate or assist with outputs. Outputs may be incorrect or incomplete. You should review outputs before relying on them in professional settings.

Depending on your plan and settings, your prompts and related content may be processed by Talden and, as disclosed in this policy, by subprocessors we use to host, secure, or operate the Service. We do not sell your personal information and we do not use your content to train third-party consumer AI models unless we have told you otherwise and obtained any consent required by law.

We may share personal information with vendors and service providers who perform services on our behalf (such as hosting, payment processing, analytics, email delivery, and security). We require them to use information only as instructed and to provide appropriate confidentiality and security measures.

We may disclose information if we believe disclosure is required by law, regulation, legal process, or governmental request; to enforce our terms or policies; to protect the rights, property, or safety of Talden, our users, or the public; or in connection with a merger, acquisition, financing, or sale of assets, subject to applicable law.

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the information and legal requirements.

When retention is no longer required, we delete or anonymize information in accordance with our internal procedures, subject to technical and backup constraints.

We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or port your personal information; to object to or restrict certain processing; to withdraw consent where processing is based on consent; and to lodge a complaint with a supervisory authority.

To exercise rights, contact us using the details in the Contact section. We may need to verify your identity before fulfilling your request.

We and our partners may use cookies, pixels, local storage, and similar technologies to remember preferences, authenticate sessions, understand usage, and improve the Service. You can control cookies through your browser settings; disabling cookies may affect functionality.

The Service may contain links to third-party websites or integrations. This policy does not apply to those third parties. We encourage you to read their privacy policies before providing information to them.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, may provide you with additional rights regarding personal information, including rights to know, delete, and opt out of certain sharing (including “sale” or “sharing” as defined by California law, where applicable).

We do not knowingly sell personal information of minors under 16. To submit a request, contact us using the information below. We will not discriminate against you for exercising your privacy rights.

The Service is not directed to children under 13 (or the age required by applicable law), and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above. If changes are material, we will provide additional notice as required by law.

If you have questions about this Privacy Policy or our privacy practices, contact us at support@taldenai.com.